Refund policy

U.S. RETURN POLICY 

 

We are confident that you will be trilled with your Miele Moda purchase. Sometimes, however, you might need to return or exchange an item.

Miele Moda gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Miele Moda E-Gift Card) within 7 days from the date your order shipped except for Final Sale items.  FINAL SALE  items are considered items with a 30% or more discount off your purchase, or items in a SALE category and cannot be returned. 

Miele Moda offers a 7 day return policy for any purchase of full priced items. We will not accept any returns beyond the 7 day period from receipt of your goods and there are no exceptions to this policy. 

Please note: Orders CANNOT be changed, modified, or canceled after checkout. 

 

EXCHANGES


Due to our limited quantities and high demand for our products, we cannot offer exchanges on any items. Returned merchandise will be processed for a Miele Moda E-Gift Card ONLY.

We recommend purchasing the desired item's correct size and then shipping back the returned product to not miss out on the item. 

DEFECTIVE ITEMS

If you have received a defective item, please contact Customer Care HERE within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

RETURNS

  • We recommend that all returns have a tracking number.
  • The cost of return shipping, for any number of items, will be deducted from your store credit (Miele Moda E-Gift Card). 
  • We are not responsible for returns that we never received.
  • If item is returned in “used” condition (ie, worn down, customer damaged, tags missing, etc..), this may void the return policy. All returns will be inspected upon receipt to determine if damage was the fault of Miele Moda, transport, or otherwise. If determined otherwise, this may void the return policy.
  • Once we receive your return, we will refund the purchase amount to a Miele Moda E-Gift Card sent to your order's email address.

INTERNATIONAL RETURN POLICY

  • Miele Moda gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online that shipped to any international address for a store credit (Miele Moda E-Gift Card) within 20 days from the date your order shipped. Final sale items cannot be returned or exchanged. If, for any reason, you are not satisfied with your international online purchase, contact Customer Care HERE within 20 days of the label shipping date to initiate a return. Please note that you will still be responsible for any return shipping fees and actual shipping charges.