Terms and Conditions

MIELE MODA TERMS & CONDITIONS:

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Updated May 2018

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This site is operated by Miele Moda and it is for personal, non-commercial use only. You may not modify, copy, distribute, display, reproduce, publish, license, commercial exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site or any of its content with any commercial purpose, including any advertising or advertising revenue generation activity on your site. 

Please note:  By visiting, or purchasing from, our website, you agree to all of our terms and conditions.

GENERAL DISCLOSURES:

PRODUCT DESCRIPTION

While we strive to illustrate the exact color of each item in our photos, we cannot guarantee the colors shown on our website exactly illustrate the colors of our products. Occasionally, there may be slight variations in color due to lighting, shading, color reproduction on your computer or mobile device screen, etc…

PRODUCT AVAILABILITY, BACKORDER and PRE-ORDER 

Occasionally, items that are listed as in stock may in fact not be. If a situation like this does occur, we sincerely apologize, and will contact you right away. We will make any effort to resolve the situation and can place the item on backorder for you, offer you a refund or suggest an equal exchange with a similar in style and color item.  

CUSTOM ORDERS and ONE OF A KIND (OOAK) ITEMS

When working with custom order and one of a kind (OOAK) items, it is very difficult to make an exact duplicate.   There are times when customers will request an order for a hand crafted item that they’ve seen on the website.   Every attempt to match this item will be made, but slight variations should be expected.   We will typically consult with you prior to moving forward if there will be a significant variation. 

CUSTOM ORDERS DEADLINE

When requesting a custom order with a specific deadline, we will inform you ahead of time if we can meet that deadline. This is based on various factors:  our queue, materials required, amount of time allotted, etc… The more time you give us, the better. From time to time, we may recommend a faster means of shipping to meet your deadline. Miele Moda will not be held accountable due to shipping issues that are out of our control.   

PARTNERS, VENDORS and MANUFACTURERS

Miele Moda uses many and different international vendors and manufacturers. Our label is only fixed to items that are expressly our own or designed exclusively for us. As a retailer, however, we also sell items that we personally selected that fit into our style. It is possible that these items may be sold by other shops as well. We do not claim to own these items.   We are also not responsible for their authenticity. We are responsible, however, for their quality if purchased through us.

GIVEAWAYS

Occasionally, Miele Moda may hold a contest or giveaway. Rules for each contest will be listed at that time. All rules are subject to change without notification. Contests may be terminated without notifications as well.    

COUPONS and DISCOUNTS

Coupons or discount codes provided directly from Miele Moda may be used prior to their expiration. Each coupon or code will list the guidelines for which it can be used. All coupons and discounts may be terminated without notification by Miele Moda. 

GIFT CARDS

There are no fees applied for the use of Miele Moda Gift Card. Gift cards are valid for 12 months from the date of issue as listed on the printed or digital copy of the gift card. Gift cards are non transferable and may not be returned or redeemed for cash (except when required by law). You may only use your gift card in one transaction with the total value of your gift card. If your order exceeds the amount of your card, the remaining balance must be paid by debit/credit card or PayPal. If you return items purchased with a gift card, you will be issued a new gift card with the amount of the return which you can use for your purchases.

Miele Moda is not responsible for any lost, stolen, destroyed or used without permission gift cards. We reserve the right to cancel a gift card if we deem such action is necessary.    

MARKETING MATERIAL:

All photographs used on our website, or in connection with Miele Moda, are not to be used without the express permission of Miele Moda.   These photographs are provided as marketing tools and illustrations of our products.   They are received from various sources:

  • Sessions - Much of the photography on our website comes to us from Professional Photographers that have used our products in their work.   We have an understanding with them that we will share these images on our website and affiliated materials.   We have their permission to do so.   This “permission” is between Miele Moda and the photographer.   These photos cannot be used by anyone else without permission.
  • Stock Photos – Our vendors permit us to use some stock photos to promote our products.   Several websites can have the same stock photo.   Vendors can work with several shops.   However, we cannot permit the usage of stock photos taken directly from our website.
  • Internal Marketing – Many of the photos on our website are taken expressly by us, especially as this relates to custom pieces.   These photos are the property of Miele Moda and are prohibited from any use without permission. 

All Terms and Conditions on this website may be changed or altered without prior notification. Changes will be reflected on our website as they occur.