RETURN AND EXCHANGE POLICY
U.S. RETURN POLICY
We are confident that you will be trilled with your Miele Moda purchase. Sometimes, however, you might need to return or exchange an item.
Miele Moda gladly accepts returns of unworn, unwashed, undamaged, unaltered or defective merchandise purchased online that shipped to a U.S. address for a store credit (Miele Moda E-Gift Card) within 7 days from the date your order shipped except for Final Sale items. FINAL SALE items are considered items with a 30% or more discount off your purchase, or items in a SALE category and cannot be returned.
Miele Moda offers a 7 day return policy for any purchase of full priced items. We will not accept any returns beyond the 7 day period from the date your order shipped and there are no exceptions to this policy.
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
Due to our limited quantities and high demand for our products, we cannot offer exchanges on any items. Returned merchandise will be processed for a Miele Moda E-Gift Card ONLY.
We recommend purchasing the desired item's correct size and then shipping back the returned product to not miss out on the item.
If you have received a defective item, please contact Customer Care HERE within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
- We recommend that all returns have a tracking number.
- The cost of return shipping is the customer's responsibility and is based on the delivery company and service selected.
- We are not responsible for returns that we never received.
- If item is returned in “used” condition (ie, worn down, customer damaged, tags missing, product odors, such as hairspray and/or perfume, etc..), this may void the return policy. All returns will be inspected upon receipt to determine if damage was the fault of Miele Moda, transport, or otherwise. If determined otherwise, this may void the return policy.
- Once we receive your return, we will refund the purchase amount to a Miele Moda E-Gift Card sent to your order's email address.
INTERNATIONAL RETURN POLICY
- Miele Moda gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online that shipped to any international address for a store credit (Miele Moda E-Gift Card) within 30 days from the date your order shipped. Final sale items cannot be returned or exchanged. If, for any reason, you are not satisfied with your international online purchase, contact Customer Care HERE within 30 days of the label shipping date to initiate a return. Please note that you will still be responsible for any return shipping fees and actual shipping charges.
Q: HOW LONG DOES IT TAKE TO PROCESS THE RETURN?
A: Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.
Q: THE DRESS I ORDERED DOESN'T FIT. WHAT SHOULD I DO NOW?
A: Miscalculated sizes by the buyer are non-refundable. We list our sizes as accurately as possible by using industry standards as our guideline. If you have concerns about size, please contact us for additional measurements before placing your order. We only offer our standard refund if we mistakenly sent you the wrong size, ie, we sent you a size 2 when you ordered a size 5. Faulty item must first be returned for an exchange or refund (Miele Moda E-Gift Card).
Q: I PLACED AN ORDERED BUT I NO LONGER WANT IT. CAN I CANCEL MY ORDER?
A: We do not offer a refund due to cancellation or buyer’s remorse. Once the order is placed, either our custom work begins or our ordering process begins to bring in your item from our vendors. We cannot reverse these processes so we ask that you are 100% certain before placing your order.
Q: CAN I RETURN AN ITEM I PURCHASED ON SALE OR CLEARANCE?
A: We do not offer refunds or exchanges on these items. All Sale or Clearance items are final sales.
Q: DO YOU OFFER PRICE ADJUSTMENTS?
A: Due to our limited quantities and high demand for our products, many of which are custom made, we cannot offer price adjustments on any items. Returned merchandise will be processed for a Miele Moda E-Gift Card ONLY.